» Brand provides emotional context, which creates a contact between you and your customers

» Brands evoke a subtle mix of people’s hopes, dreams and aspirations

» Apple’s famous “1984” Super Bowl ad began a branding campaign that portrayed it as a symbol of counterculture

» By reinstating Sam Altman, OpenAI has chosen financial success over its altruistic principles

» When Steve Jobs left Apple in 1985, the board believed he wasn’t ready to be CEO

» Google was quick to fire ethicist Timnit Gebru when she challenged its lucrative search advertising business

A whole product is often a complex combination of several products and services. Some you create yourself, some are created by others. You’re responsible for the whole lot, even if they’re not all directly in your control.