» Empowered teams can only succeed if the leadership team is on board

» Leaders can’t scale or have all the answers; empowered teams stand a better chance

» Leadership needs to be open and transparent when issuing a “must-do” edict to an empowered team

» Product leadership is continually striving for coherence of approach and clarity of purpose

» Problems come and go, but culture is forever

» Psychological safety presents a new set of social norms

» Product managers should be at the forefront of helping organisations to do things better for people

» The corporate vision explains why the company exists

» Open forums and communication lines between teams helps to maintain alignment