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I’m writing about one hundred things I’ve learned about being a product manager.
“Before you judge a man, walk a mile in his shoes. After that who cares?… He’s a mile away and you’ve got his shoes.”
Empathy is something every product manager needs to be able to do their job well. Without it, it’s impossible to be sure what matters most to your target market and how valuable a solution to their problems will be.
By putting yourself in their shoes, you can understand their concerns
So put yourself in the shoes of the person you’re speaking with. Just don’t walk off with them.