30: Reserve time for housekeeping

I’m writing about 100 things I’ve learned as a product manager.

Like doing the washing-up, vacuuming under the sofa or cleaning your windows, housekeeping tasks with your product can get neglected because they’re tedious, not as interesting as new features and so on.  However, if you’ve ever found yourself eating breakfast cereal out of an oven tray with a serving spoon because every single item of cutlery and crockery is festering in a pile in your sink, it should be apparent there is inherent value in tackling housekeeping tasks bit by bit over time.

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UPDATED – 10th December: How to run effective usability testing @GA_London

 

UPDATED TIME AND DATE

I’m giving a talk with General Assembly London on December 10th, 6.00pm to 7.30pm!  Learn how to run effective usability testing with me, sign up at http://webuse2.eventbrite.com/.

Here’s what a few people who attended the last one said:

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29: Never commit to written word something you’ll be ashamed of later

You know how sometimes you read an email that incenses you so much that you have to craft a long, occasionally sarcastic, cutting BUT ENTIRELY JUSTIFIED reply explaining precisely why you think that person is a complete and utter d**k. Hmmm?  Here’s why it may not be a great idea to send it.

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Top tip: fixing broken dynamic content in WordPress admin dashboard

If you change your self-hosted WordPress install so that it starts using SSL to secure the Admin interface, you may have noticed that some dynamic elements are no longer working, such as the Jetpack site stats graph or the fold out sub-menus on the main menu.  Here’s how to fix it.

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Link of the day: Agile Product Ownership in a nutshell

If you’ve got 15 minutes handy, here’s an engaging and useful overview of Agile Product Ownership by Henrik Kniberg over on Crisp’s Blog.  I also love the sketching tool he’s narrating over! (it’s ArtRage if you were wondering)

Thanks to Romuald Restout for the link.

The 8 traits of a successful web API

I’ve been talking to web developers, engineers and product people about APIs.  After all, they’re the ones using them.  From our discussions, it’s clear that the best web APIs share some common traits.  Would you like to know what’s going to make yours more successful?

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Why Sales needs to align with Product Management to win more business

This is a reprint of an article I wrote as a guest post for Mark Gibson.  You can see the original articles on Admarco.net and Business2Community.

Quarter-inch drills or quarter-inch holes?

Despite relying on each other for the success of their products, the Sales and Product teams often have a jarring relationship.  This is far from ideal.  By looking at where things go wrong we can identify a better way of working with each other.  The prizes on offer: shorter sales cycles, more easily achieved targets and customers who are always happy to hear from you.

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Introducing Product People – product management, mentoring and copywriting

I’m extremely excited to announce my new company, Product People.  Our aim is to be that extra pair of hands to help you when you’re busy by providing product management, mentoring and copywriting services.  If you’d like to find out more, drop us a line.  You can find us at productpeo.pl.

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27: Don’t be scared of angry customers

At some point in your product career, you’re going to piss someone off.  It will be unavoidable.  Hopefully it will not have been the result of, say, supergluing a pound coin to the desktop of your alpha sales guy.  It might be a customer who’s annoyed with you, perhaps because of an otherwise well-intentioned change to your product.  Is this a problem?  Not yet.  Let me explain why.

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