26: The customer is king


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By failing to grasp the demographics of their customer base, Demon Internet appears to have scored a convincing customer service own-goal with their email upgrade.

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18th October: How to Run Effective Usability Testing


This content was originally published more than five years ago and is archived here for preservation.

More up-to-date content is available on this blog.


General Assembly

 

I’m giving a talk with General Assembly London on October 18th, 7.30pm to 9pm!  If you’d like to learn how to run effective usability testing with me, sign up at http://usabilitytesting.eventbrite.com/.