How UK government digital services gather and use evidence

I gave a talk recently about how I’ve been using data and analytics to guide my decisions in product management. I’ve edited the transcript a little and split it into bite-size parts for your entertainment. This bit is about how UK government digital services gather and use evidence. The last bit was about why we can’t help jumping to conclusions.

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Q&A: how closely aligned should product organisations be with marketing and personas?

Here’s another question I was asked recently:

If you’re concerned about buyer needs and their objectives, how closely aligned do you suggest product organisations should be with marketing and with the persona development to ensure they are creating a solution that does meet those needs in the market?

Read on for my answer:

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Why we can’t help jumping to conclusions

I gave a talk recently about how I’ve been using data and analytics to guide my decisions in product management. I’ve edited the transcript a little and split it into bite-size parts for your entertainment.

This bit is about why we can’t help jumping to conclusions. The last bit was about expensive and risky assumptions (and why you should check them).

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Q&A: how much evidence is sufficient for decision-making?

I was recently asked this question:

Do you have a rule of thumb for deciding how much evidence is sufficient for decision-making?  I often see decisions made on the basis of a sample of one.

Read on for my answer:

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Expensive and risky assumptions (and why you should check them)

I gave a talk recently about how I’ve been using data and analytics to guide my decisions in product management. I’ve edited the transcript a little and split it into bite-size parts for your entertainment. This bit is about expensive and risky assumptions (and why you should check them).

Continue reading

Q&A: how do I get my waterfall organisation to be more agile?

I was recently asked this question:

How would you recommend working with organisations, who are used to a traditional / waterfall approach, transition towards agile / iterative development?

Read on for my response:

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Q&A: how do I distil users’ wish lists of requirements to a core handful?

I was recently asked this question:

Can you make suggestions of how best to distil users’ wish lists of requirements/outcomes to a core handful that will encompass most people’s problems?

Read on for my answer:

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55: How to beat writer’s block

I’m writing about one hundred things I’ve learned as a product manager.

For a variety of reasons, in the last few months I’ve fallen out of the habit of writing regularly. And just as I fool myself that having a gym membership is the same as exercising regularly, so also I need to remind myself that blogs don’t write themselves.

Over the last few months I’ve been working with another set of great, challenging and occasionally misguided clients. They’ve been pleased with the results I’d helped them to achieve, and I’ve been able to learn a huge amount from working with them.

In turn, this has given me plenty to write about on the topics of product management, user research and changing the way organisations work and behave, so I’ll be sharing this with you bit by bit over the next few articles.

But as a writing warm-up – I don’t want my writing muscle to cramp – here are a few of my procrastination-beating tips for beating writer’s block.

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Starting with a guess: how to use data creatively

 

Bug Counts

The good folks at Product Coalition interviewed me the other day as part of their “Data-Driven Product Manager” series.

The interview covers things like:

  • thinking about outcomes, not outputs;
  • alignment with broader goals;
  • finding and measuring leading indicators; and
  • the 5 most important metrics for product managers.

Have a read!

Starting with a guess: How to use data creatively with Product Expert Jock Busuttil over on Medium.

Building a product community in government

We have many product-minded people in the Government Digital Service (GDS) and across government, but we’re only just beginning to operate as a community. I’m currently helping GDS out and have written a post for their blog on how we’re beginning to improve things.

Do have a read.

Group of 'product people' from the DWP digital academy #transformingtogether

Communities of people inspiring each other

Over the last few years across government, we have collectively learnt a huge amount about how to create products and services that truly meet user needs.

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