» “Requirements” is another way of saying “just shut up and build it”

» A user story is deliberately sparse on detail to provoke a team conversation about the user’s goal

» We often incorrectly assume everyone does something the same way

» The mental model to describe epics, user stories and tasks can be clarified with visual artefacts

Like doing the washing-up, vacuuming under the sofa or cleaning your windows, housekeeping tasks with your product can get neglected because they’re tedious, not as interesting as new features and so on. However, if you’ve ever found yourself eating breakfast cereal out of an oven tray with a serving spoon because every single item of cutlery and crockery is festering in a pile in your sink, it should be apparent there is inherent value in tackling housekeeping tasks bit by bit over time.