Should I start a bank?

If you’ve ever attempted to use a business bank account, you’ll probably already know that their customer service is Byzantine and could be more accurately called customer disservice. You’ll probably already know that their online banking services look like they were built by a committee of people who have never used the internet.

You’ll certainly know that if you make a slight cashflow slip, you’ll pay through the nose in fines, yet if the bank makes a ‘slip’ – or in this case, knackers their online business banking for the first two working days of 2016 – you won’t even get an apology to begin with:

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Needs, features and benefits

I’m currently teaching a lively bunch of budding product managers over at General Assembly.  After each class, I’ve been setting them a blogging task to sum up their understanding of what they’ve learned.  I thought it might be fun to level the playing field a little and open myself up for a little critical retribution.  So here are my musings on the first topic we covered: needs, features and benefits. Continue reading

21st February: Building a Minimum Viable Product (MVP) @GA_London

 

Join me at General Assembly London on Thursday, February 21, 2013 from 6:30 pm to 9:00 pm for a workshop on Building a Minimum Viable Product (MVP).  You can sign up at http://productmanagement1.eventbrite.com/.

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