» Focus helps to reduce cognitive load without losing sight of the underlying complexity — it is different to simplifying
» The challenge of simplifying a complex legal process was to find simpler language that didn’t sacrifice essential points of law
» Work continues after the project ends — plan for the ongoing support of your product
» A support team deals with user queries, incidents and ongoing improvement of the product
» Great user support is an expectation, not a nice-to-have
» Feedback from user support can identify areas of product improvement
When you start out as a head of product, you’ll probably need to create a community of product people. In this article I share my advice to help you get the ball rolling with your own community of practice.
» Discovery is about understanding the problem space experienced by people
» When on a tight budget for discovery, mitigate bias where possible and document all the biases you see
» A relaxed participant will open up and be more honest with you
» A discovery can prompt one or more possible solutions, or tell you the problem is not worth pursuing
» Problems come and go, but culture is forever
» Psychological safety presents a new set of social norms
» Product managers should be at the forefront of helping organisations to do things better for people
» The corporate vision explains why the company exists
» Open forums and communication lines between teams helps to maintain alignment
» Customers are seeking more value from digital technologies — “liquid experiences”
» Services by nature don’t always fit current organisational structures
» Service design and business analyst roles require a different type of focus and mindset
» Key to becoming a service designer is not finding a new job, but transforming your current job
» “Seamless services” means bringing together people from across professional boundaries
» Practical accessibility and inclusion guidance from UK and US governments
» Accessibility guides to various impairments by disabled gamers for the gaming industry
» Making your content accessible and inclusive isn’t ‘dumbing down’
» Professionals want clear, concise information, not jargon or complex terms
A virtual roundtable discussion for product leaders and C-level roles.
We’ll be discussing:
how to measure product manager performance;
how to provide opportunities for career growth; and
the challenges of managing product managers and product owners.
» Use the language of your audience
» Easy-to-read content is accessible and inclusive
» Even experts prefer plain language
» Content design can be done on a tight budget when needed
In government, product is borne out of transparency, quite a lot of cake and a fanatical desire to serve the needs of users. Video and slides!
