PRODUCTHEAD: Personal user manuals
» Written well, personal user manuals can build psychological safety
» However, they can also be abused to excuse certain counter-productive behaviours
» Written well, personal user manuals can build psychological safety
» However, they can also be abused to excuse certain counter-productive behaviours
» Motivation comes from making progress in meaningful work
» A mission-focused team tackling poorly understood problems may appear unproductive to outsiders
» It is everyone’s responsibility to act upon negative behaviour / thinking, but without assigning blame
» Even in the most controversial negotiations, the other party is just like you and aims to walk away happy
» To reduce coordination cost, partition the work by time or space
» Behavioural design considers customers’ levels of mental energy, cognitive biases, and their existing patterns
» Successful organisations reinforce psychological safety in different ways
» Adding more people to a team makes communication a more significant overhead
» We perform better when we bring our emotions to work
» Call out toxic workplaces, but also have an exit strategy
» An effective team needs: psychological safety, dependability, structure & clarity, meaning, and impact
» Treat psychological safety as a key business metric, as important as revenue, cost of sales, or uptime
» Problems come and go, but culture is forever
» Psychological safety presents a new set of social norms
» Product managers should be at the forefront of helping organisations to do things better for people
» The corporate vision explains why the company exists
» Open forums and communication lines between teams helps to maintain alignment
» Leaders have a disporportionate impact on the psychological safety of their teams
» Effective teams feel their work means something and makes a difference
» A servant leader’s motivation begins with a consious choice to serve others without self-interest
» A leader can show support and respect by approving and following a team’s social charter
A virtual roundtable discussion for product leaders and C-level roles.
We’ll be discussing:
how to measure product manager performance;
how to provide opportunities for career growth; and
the challenges of managing product managers and product owners.
3 questions and answers: What exactly is a “Freelance Head of Product”? What is a great product? What are the key criteria for a great team?
What does it mean to be a good product manager in 2018? It’s not just about being agile and creating products users need – we need to be more human.