27: Don’t be scared of angry customers

At some point in your product career, you’re going to piss someone off.  It will be unavoidable.  Hopefully it will not have been the result of, say, supergluing a pound coin to the desktop of your alpha sales guy.  It might be a customer who’s annoyed with you, perhaps because of an otherwise well-intentioned change to your product.  Is this a problem?  Not yet.  Let me explain why.

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