Q&A: Getting into product management

This is an interview I did a little while ago with a user experience author living on the US East Coast. She was interested in moving into freelance product management.

We cover:

  • how to move into product management;
  • differences between working in the private and public sectors;
  • KPIs and financial modelling; and
  • the pleasures and pains of being a product manager.

Continue reading

Q&A: how do I get my waterfall organisation to be more agile?

I was recently asked this question:

How would you recommend working with organisations, who are used to a traditional / waterfall approach, transition towards agile / iterative development?

Read on for my response:

Continue reading

54: How to stop common B2B dysfunctions in the product team

For those of you who work in business-to-business (B2B) companies, how many of these sound familiar?

“Our product team is always called in to fight customer fires post-sale.”

“Sales people bring product managers along to answer customers’ techie questions.”

“The product team isn’t allowed to speak to customers unless they’re in a sales meeting.”

“Our sales team will often sell something that doesn’t exist, then make it the product team’s problem to make it happen.”

“Our product backlog is full of priority feature requests that the sales person says the customer needs before they’ll purchase.”

You’re not going crazy – nor are you alone. These are common dysfunctions plaguing product teams in B2B companies the world over.

How do you stop them happening? Read on for some suggestions.

Continue reading

51: Assemble the right product team

I’m writing about one hundred things I’ve learned as a product manager.

The UK Government now has many digital teams based on the blueprint established by the Government Digital Service (GDS). I’ve worked in Ministry of Justice (MOJ) Digital, and in turn closely with GDS as a service assessor for the MOJ.

These government digital teams have a way to ensure their digital services and products are created in the right way. In this post I’ll share with you how they do this and explain how you can make it work at your organisation.

Continue reading

36: Roadmaps are like DVD box sets

OpenStreetMap LondonI’m writing about one hundred things I’ve learned as a product manager.

Curating the product roadmap is one of the most typical responsibilities of a product manager.  But have you ever thought about why you bother with them in the first place and how you could make them more effective?

Continue reading

32: Be flexible

I’m writing about 100 things I’ve learned as a product manager.

I’ve just kicked off another project through my firm, Product People Limited.  With the inevitable flurry of project start-up activity, a couple of basic tasks have reminded me how important it is for product managers to be as flexible as possible, whenever possible.

Continue reading