11: You are allowed to say ‘no’ – it’s strategic

I’m writing about one hundred things I’ve learned as a product manager.

Product managers hate saying ‘no’. It’s not in our nature to disappoint people. We want everyone to be happy with our products. We’d much rather say a nice, cooperative ‘yes’ that makes everyone happy and leaves us feeling warm and fuzzy.

The problem is that saying yes to everything creates manifest chaos. Continue reading